D.B.L. Business Systems offers Business Improvement Advice to our clients based on their specific needs and requirements. No two businesses are the same therefore we realise that we cannot expect one software product to fit into each unique business. From desktop software to cloud-based solutions.
We have experience in a range of Software Products and can therefore give you the best advice possible that will benefit your unique situation.
We recognise that providing the software is only one part of the solution. Therefore we focus on our broad range of business support services that will ensure you achieve a fast implementation and receive the best return from your investment in the shortest time possible
Implementation Planning
The Business Needs Analysis will allow us work with you to analyse, plan and execute an efficient implementation of your new solution.
Working together with key personnel in the company , a full implementation plan is set up to ensure that the deadlines are met and everyone knows their role in getting the system online.
Our staff can provide expert advice on data migration, minimising disruption and getting your staff up to speed as quickly as possible.
Installation
Installation of software on all servers and workstations done on site , all upgrades are also installed as and when the need arises or on
anniversary of the site installation.
Data conversions
If required most data from legacy systems (if they allow data exports or have an open database) can be imported and balanced before the systems goes live. This reduces the number of hours spent re-keying meaningful history into the system to provide you with meaningful reporting into the future.
Training
We provide a support and training package that provides for introductory training for all users .
We can accommodate classroom training either at your premises (if you have the required space) or off site.
In addition, we can provide specifically designed one on one training courses on site to meet your specific needs.
Once up and running you are also able to a make use web based training courses (Webinars) in the comfort of your own office, these are designed to assist you in improving certain key areas or to advise of system or legislation changes.
Support
We provide the following support logging methods to all our clients:
Telephone support: During normal office hours
Online Support logging facility via our website
Dedicated support e-mail address
Most support issues can resolved telephonically or with remote access to your system.
If necessary we will visit you on-site.
Our support team are trained to resolve issues promptly and efficiently. All calls are logged and progress monitored.
Report Writing
Although all the financial systems have standard reports. We have resources to customize some standard reports and write individual reports according to the clients requirements in various report writing systems, both integrated and if necessary 3rd party products can be utilised.
In many of our supported products we are able to customise input screens per user requirements ,and if necessary, add forms for
specific functionality. So talk to us about your specific requirements
Testing
In case of system irregularities We will provide both data and connectivity testing on most networks.
Data fixes
In the rare case of data corruption usually due to environmental disruptions, We are able in some instances to recover data and rebuild the files.
We have experience in a range of Software Products and can therefore give you the best advice possible that will benefit your unique situation.
We recognise that providing the software is only one part of the solution. Therefore we focus on our broad range of business support services that will ensure you achieve a fast implementation and receive the best return from your investment in the shortest time possible
Implementation Planning
The Business Needs Analysis will allow us work with you to analyse, plan and execute an efficient implementation of your new solution.
Working together with key personnel in the company , a full implementation plan is set up to ensure that the deadlines are met and everyone knows their role in getting the system online.
Our staff can provide expert advice on data migration, minimising disruption and getting your staff up to speed as quickly as possible.
Installation
Installation of software on all servers and workstations done on site , all upgrades are also installed as and when the need arises or on
anniversary of the site installation.
Data conversions
If required most data from legacy systems (if they allow data exports or have an open database) can be imported and balanced before the systems goes live. This reduces the number of hours spent re-keying meaningful history into the system to provide you with meaningful reporting into the future.
Training
We provide a support and training package that provides for introductory training for all users .
We can accommodate classroom training either at your premises (if you have the required space) or off site.
In addition, we can provide specifically designed one on one training courses on site to meet your specific needs.
Once up and running you are also able to a make use web based training courses (Webinars) in the comfort of your own office, these are designed to assist you in improving certain key areas or to advise of system or legislation changes.
Support
We provide the following support logging methods to all our clients:
Telephone support: During normal office hours
Online Support logging facility via our website
Dedicated support e-mail address
Most support issues can resolved telephonically or with remote access to your system.
If necessary we will visit you on-site.
Our support team are trained to resolve issues promptly and efficiently. All calls are logged and progress monitored.
Report Writing
Although all the financial systems have standard reports. We have resources to customize some standard reports and write individual reports according to the clients requirements in various report writing systems, both integrated and if necessary 3rd party products can be utilised.
In many of our supported products we are able to customise input screens per user requirements ,and if necessary, add forms for
specific functionality. So talk to us about your specific requirements
Testing
In case of system irregularities We will provide both data and connectivity testing on most networks.
Data fixes
In the rare case of data corruption usually due to environmental disruptions, We are able in some instances to recover data and rebuild the files.
